Field Service Technician - Level 3

As a Field Service Technician at Aristocrat, you'll provide outstanding technical support and service excellence at customer locations. Work closely with the Service Manager and Field Services team to ensure electronic gaming machines operate flawlessly.

What You'll Do

Customer & Technical Service

• Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site.

• Conduct equipment installation, removal, upgrades, modifications, and game changes to gaming equipment at customer sites, including during off-hours when venues are closed to the public.

• Investigate and resolve complex system faults, performing repair work as needed.

• Respond to service calls promptly and professionally to meet customer expectations and SLA requirements.

• Collaborate effectively with venue staff, maintaining a high level of customer happiness.

Reporting & Documentation

• Accurately collect and report all activities using Aristocrat’s field service management tools.

• Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory.

• Record all part usage and ensure returns are completed as per ATA's SLA and compliance standards.

• Assist with internal service reporting and respond to departmental requests when required.

Workplace Health & Safety (WHS) & Compliance

• Ensure understanding of and compliance with Company and venue WHS policies, procedures, and regulations.

• Maintain the health, safety, and welfare of all employees, visitors, and contractors.

• Follow accident/incident/near miss processes and conduct investigations as required.

• Ensure all activities meet Company, legislative, and regulatory compliance requirements.

What We're Looking For

• Valid Australian driver's licence.

• Ability to acquire and maintain relevant state/territory gaming licences (support provided by Aristocrat).

• Excellent problem-solving, troubleshooting, and fault-finding capabilities.

• Effective communication abilities and customer-centric attitude.

• Self-motivated and able to work independently across multiple customer sites.

• Good organisational skills with the ability to manage time, tasks, and service schedules.

• Proficient in using mobile devices and field service applications for reporting.

• Flexibility to work weekends and public holidays as needed.

Preferred

• Experience in a technical field service role, gaming industry, or electronics/mechanical repair.

• Familiarity with diagnostic tools, maintenance scheduling, or service coordination.

• Previous exposure to WHS systems, compliance environments, or regulated industries.

Physical Requirements

The successful candidate will need to meet the following physical requirements, which are critical to the role. Reasonable adjustments will be considered where possible:

• Able to lift/move up to 25kg safely, using accurate manual handling techniques and tools.

• Able to comfortably step up onto a safety step and work in variable physical environments.

• Comfortable standing for most of the workday and aiming for extended periods.

• Able to bend, squat, and work at ground level if required.

• Capable of raising arms overhead and performing tasks at shoulder level as needed.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

Additional Information

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.