We are looking for an experienced Head of Payments Product to lead our payments product team and drive the evolution of our payment capabilities across multiple markets and platforms. This role is both hands-on and strategic: you will manage the payments product team, deeply understand our payment technologies (PaymentIQ technical knowledge is a requirement), streamline cross-functional communication and ensure we deliver efficient, reliable, and innovative payment solutions for our customers.
Key Responsibilities
Payment Systems & Orchestration Expertise
- Bring expertise in PaymentIQ (essential) and a solid understanding of payment routing, multiple platforms, and different payment architectures.
- Educate the team and stakeholders on payment orchestration capabilities and limitations.
- Quickly identify and diagnose issues that fall outside of PIQ by understanding different platform ecosystems.
Lead Develop and Elevate the Payments Product Team
- Manage, mentor, and upskill the payments product team to ensure strong domain knowledge, structured processes, and improved analytical and problem-solving capabilities.
- Ensure the team not only executes tasks but also improves continuously—enhancing insights, operational processes, and product understanding.
- Establish robust working frameworks for gap analysis, product review, reporting, and technical documentation.
- Being the point of contact for Team Leader in assisting with technical, organisational and integration queries
PSP integration and Delivery
- Oversee the delivery of new PSP integrations and payment solutions, ensuring alignment with technical, financial, operational, and risk expectations.
- Provide structured feedback on PSP performance in collaboration with the Payments Performance Manager, ensuring actionable insights for the Director of Payments.
- Bring strong product and technical knowledge to shape requirements, optimise integrations, and ensure the quality of implementations.
- Support the Head of PSP Relationships by bridging technical knowledge gaps within the organisation.
- Participate in technical discussions with PSPs and translate outcomes into clear, concise actions for the Payments Team.
Strengthen Reporting, Insights & Decision Support
- Work with the Director of Payments to develop improved dashboards, KPIs, and insight-driven reporting that supports strategic decision-making.
- Weekly presentations from Payments Team progress, highlighting bottlenecks, dependencies, and actionable recommendations.
- Foster a culture of proactive curiosity, encouraging the team to interrogate data, identify opportunities, and communicate insights with purpose and clarity internal to the Payments team and across the organisation
Qualities we are looking for:
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- 5+ years experience in payments product management within iGaming
- Advanced working knowledge of PaymentIQ and payment orchestration.
- Strong understanding of payment routing, risk rules, PSP integrations, and multi-platform environments.
- Strong management skills, especially with PSP integrations
- Excellent communication skills—able to balance detail with clarity.
- Ability to coach and develop team members.
- Strong analytical mindset and familiarity with reporting tools and KPIs.
