Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.
Looking For Perks? We’ve got you covered!
- Top industry pay
- Tuition Reimbursement
- 401k with company match
- Comprehensive health packages, including a free option for Full-time Team Members
- Paid Time Off
CASINO HOST
The Casino Host is responsible for identification, development, and maintenance of all VIP guests as well as for providing a favorable gaming experience for our guests.
ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.)
- Ensure consistent high-quality service to all our team members and guests.
- Maintain guest service standards and ensure team members perform those standards.
- Evaluate and rate guests’ play to issue comps.
- Maintain and manage a designated block of guests and meet established goals.
- Implement programs to increase rated play in table games and slots. Communicate verbally and in writing with guests regarding available services, promotions, and special events.
- Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, market plans, and team member and guest information.
- Must possess excellent phone etiquette skills and have the ability to make over 100+ cold calls per week or predetermined targeted goal.
QUALIFICATIONS
- A high school diploma or GED equivalent is required.
- Bachelor’s degree in a business-related field, at least two years of experience in the sales or marketing field, or the equivalent combination of education and experience is preferred.
- Gaming industry experience is strongly preferred.
- Must possess excellent guest service skills to effectively deal with guests.
- Must possess excellent teamwork, interpersonal, customer service, written and verbal communication skills.
- Requires the ability to manage multiple priorities in a fast-paced environment.
- Must be able to maintain a flexible work schedule that includes nights, weekends and holidays.
- Must be able to obtain and maintain an Iowa Racing and Gaming Commission Class C license.
- Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
The Queen Casino & Entertainment and its affiliates are an equal opportunity employer
