At Rhino Entertainment, we are looking for a Norwegian Speaking VIP Manager who will be responsible for delivering an unparalleled VIP experience to our esteemed players.
Are you a dynamic individual, fluent in Norwegian, with a passion for providing exceptional customer service and building strong relationships with high-value players? Then this might be the right opportunity for you!
As the VIP Manager, you will have the opportunity to work closely with our top-tier customers, ensuring their satisfaction and loyalty by providing personalised assistance, tailored promotions, and exclusive rewards.
What your role will look like:
- Manage a portfolio of high-value players, understanding their preferences and needs, alongside developing them from being simply customers to becoming brand advocates.
- Proactively engage with VIP players through various communication channels, including phone calls, emails and WhatsApp
- Build long-lasting relationships with players by providing personalised support and addressing any concerns or issues they may have
- Monitor player activity and identify opportunities to enhance their gaming experience
- Collaborate with other internal departments such as marketing and promotions to create targeted campaigns for VIP players
- Collecting and analysing information and data on customer segments and suggesting changes for optimization
- Stay up-to-date with industry trends and competitor activities to ensure we are offering the best VIP experience in the market
Qualities we are looking for:
- Fluent in English and Norwegian both written and verbal communication
- Previous experience in a similar role within the online casino industry is highly desirable
- Strong customer service skills with a passion for delivering exceptional experiences
- Ability to build rapport quickly and establish trust with high-value players
- Team player with a positive attitude and proactive approach to work
- Excellent organisational skills with the ability to prioritise tasks effectively
- Strong knowledge of MS Excel and ability to generate analyses and reports
- Excellent organisational skills with the ability to prioritise tasks effectively
What we offer:
- Competitive salary based on your knowledge & experience
- Quarterly performance bonus split on personal objectives and company performance
- €500 Yearly Wellness & Mindfulness allowance to support an active lifestyle
- Flexibility & a work-life blend through our Hybrid & Overseas Working guidelines
- Diverse, dynamic, fun environment with happy and helpful colleagues
- Learning & Development opportunities to invest in your personal development
- Fresh fruit, healthy snacks & food are available at the office everyday - and of course, good tea & coffee
- Free parking, table tennis, lounge area, plenty of meeting rooms and sea views at our ergonomic office
- Regular social events to strengthen long lasting relationships
- Enjoy a “Me Day” on your birthday
- Paid time off, including extra days for special life events
- AXA Private Hospital & Dental Insurance Coverage
- Form an active part of our talent acquisition, with our Referral Bonus
- And to top it off, a great culture!
